Returns and Refund Policy

At The Gifting Service, we are dedicated to ensuring your satisfaction. If you are not completely happy with your purchase, our Returns and Refund Policy is designed to make the process straightforward and hassle-free.

Returns

  1. Eligibility for Returns:

    • Items must be returned within 14 days of receipt.
    • Products must be unused, in their original packaging, and in the same condition as received.
    • Custom-made hampers, personalized items, and gift cards are non-refundable unless faulty.

  2. How to Return an Item:

    • Contact our team via email at Hi@thegiftingservice.com or visit our Contact Page to initiate a return.
    • Provide your order number and details of the item(s) you wish to return.
    • You will be responsible for the cost of returning the item unless it is defective or we have made an error.

  3. Inspection and Approval:

    • Once your return is received and inspected, we will notify you via email.
    • Approval or rejection of your return will be communicated promptly.

Refunds

  1. Refund Process:

    • If your return is approved, we will process your refund to the original payment method.
    • Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

  2. Partial Refunds:

    • Partial refunds may be issued for items returned in less than their original condition or beyond the 14-day return window.

  3. Non-Refundable Items:

    • Custom-built hampers or gift boxes.
    • Personalized or bespoke items.
    • Gift cards.

Exchanges

  • If you wish to exchange an item, please contact us at Hi@thegiftingservice.com.
  • Exchanges are subject to stock availability.

Damaged or Faulty Items

If you receive a damaged or faulty item, please notify us within 48 hours of receipt:

  1. Email Hi@thegiftingservice.com with your order number and clear photos of the damaged item.
  2. We will arrange a replacement or full refund, including return shipping costs where applicable.

Cancellations

  1. Order Cancellations:
    • You can cancel your order within 24 hours of purchase for a full refund.
    • After 24 hours, cancellations may not be possible if the order is already in progress.

If you have any questions about our Returns and Refund Policy, please contact us at Hi@thegiftingservice.com or visit our Contact Page. We’re here to help!